We're here to help. Most questions are answered on our FAQ — for anything else, reach us directly using the channels below. We reply within one business day (Mon–Fri, 08:00–18:00 GMT).
If you have experienced a safety issue during a trip — harassment, unsafe driving, an accident, or a lost item — please contact us immediately at support@auvia.business with subject line “Safety incident report”. Include the trip date, route, and any details you can share. Safety reports are triaged within 4 hours during business hours and escalated to our safety officer.
For emergencies in progress, use the in-app SOS button on your active trip — this alerts our operations team in real time. For immediate danger, please contact the Ghana Police Service (191) or an ambulance (193) first.
Frequently asked questions
Bookings, cancellations, driver onboarding, fleet portal, safety.
Delete your account
How to remove your AUVIA account and data.
Privacy Policy
What we collect, how we use it, your rights under Ghana's DPA.
Terms of Service
User and captain obligations, payments, disputes, governing law.
Support team is available Monday to Friday, 08:00–18:00 GMT. Messages sent outside these hours receive a reply on the next business day.
Safety incidents are triaged 24/7 — for urgent safety issues, use the in-app SOS or email support@auvia.business with subject line “URGENT”.