1. Introduction
AUVIA · DLIVRI (“AUVIA”, “we”, “our”, or “us”) operates the AUVIA rider app, the AUVIA Captain app, the AUVIA Fleet portal, and related web services at auvia.business (collectively, the “Service”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Service to book Business Class seats on our corridor network.
By using AUVIA, you agree to the collection and use of information as described in this policy.
2. Information We Collect
Information you provide directly:
- Phone number (used for account creation and login)
- Full name, profile photo, and preferred pickup station
- Work / commute details you volunteer when joining the Founding Member program or a corporate account
- For captains: Ghana Card and DVLA licence at sign-up; for each vehicle you (or your fleet) register, we also collect the registration certificate, insurance, and roadworthy certificate
- Payment information (processed securely by Paystack — we do not store card numbers)
- Emergency contact details (optional, used for the in-trip SOS feature)
Information collected automatically:
- Location data (GPS during active corridor runs and while a captain is on a scheduled departure)
- Device information (device model, operating system, unique device identifier)
- App usage data (screens visited, features used, session duration)
- Booking data (corridor, run, seat number, pickup station, drop-off station, fare, timestamps)
3. How We Use Your Information
- To allocate reserved seats on corridor runs and confirm bookings
- To process payments, issue receipts, and handle refunds
- To show live corridor-run progress and ETA to your drop-off station
- To verify captain identity, licence class, and vehicle eligibility for Business Class
- To send booking confirmations, departure reminders, and service updates via SMS and push notifications
- To investigate safety incidents and resolve booking disputes
- To improve corridor scheduling, load balancing, and Business Class standards
- To comply with Ghanaian law and regulatory requirements
4. Location Data
AUVIA needs location access to run Business Class corridors reliably. We collect location as follows:
- Passengers: When you open the app to browse corridors, during active corridor runs you have booked, and when you share your trip with an emergency contact.
- Captains: While a captain is on a scheduled departure or an active corridor run — used for live ETA, seat-load reporting, and safety.
We do not sell your location data to third parties. Trip location history is retained for 12 months for safety and dispute resolution, then deleted.
5. Sharing Your Information
We share your information only as described below:
- Between passengers and captains: Your first name, profile photo, pickup station, and seat number are visible to the captain on your run. The captain's first name, photo, and the vehicle they selected for the current session (plate, type, color, and make/model when provided) are visible to you. A snapshot of these vehicle details is attached to your trip record so your receipt remains accurate even if the captain later switches vehicles.
- Payment processors: Paystack processes all payment transactions on our behalf.
- Fleet operators: If a captain runs on the AUVIA Fleet portal, the fleet operator can see the captain's runs, seat load, and earnings for corridor runs completed under their fleet. Passenger personal data (phone, email) is not shared with fleet operators.
- Corporate accounts: If your commute is booked through a company account, your employer's account admin can see summary usage (bookings, corridors, dates) for billing and reporting purposes.
- Legal requirements: We may disclose your information if required by Ghanaian law, a court order, or law enforcement.
6. Third-Party Services
AUVIA uses the following third-party services to operate the platform. Each service processes only the data types listed and is bound by its own privacy policy.
- Google Firebase (Google LLC, USA) — Authentication, Firestore database, Cloud Storage, Cloud Functions, and Cloud Messaging (push notifications). Processes account data, trip records, and messaging tokens. See Firebase privacy.
- Firebase Crashlytics (Google LLC, USA) — Automatic crash reporting. Collects anonymised device metadata (model, OS version) and stack traces. Does not collect your name, phone number, email, or location.
- Google Maps SDK (Google LLC, USA) — Renders maps and provides geocoding. When a map is displayed in the app, your device sends approximate location coordinates to Google to render the appropriate tiles. Google's own privacy policy applies to this data.
- Paystack (Paystack Payments Ltd., Nigeria/USA) — Processes card and mobile-money payments. Card numbers and mobile-money wallet identifiers are held by Paystack, not by AUVIA. See Paystack privacy.
- Sentry (Functional Software Inc., USA) — Error and performance monitoring. Collects error stack traces, device model, OS version, and in-app breadcrumbs (which screens you visited before an error). Does not collect your name, phone number, or precise location. See Sentry privacy.
We do not sell your data to third parties. We do not use advertising networks. All third parties above are strictly for delivering the AUVIA service.
7. Data Security
We use industry-standard security measures including Firebase Authentication, TLS encryption in transit, Firestore security rules, and role-scoped access for internal systems. No method of transmission over the internet is 100% secure, but we take breach response seriously.
8. Data Retention
We retain personal data for as long as your account is active. Booking, trip, and payment records are retained for 3 years for Ghana Revenue Authority financial audit. Location history is retained for 12 months. You can delete your account at any time — either from within the app (Profile → Delete Account) or by contacting support@auvia.business. See our account deletion page for the full process and what is retained for legal reasons.
9. Your Rights
Under Ghana's Data Protection Act, 2012 (Act 843) and applicable data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and personal data
- Withdraw consent to location tracking (note: this will prevent bookings from working)
To exercise these rights, contact us at support@auvia.business.
10. Children's Privacy
AUVIA Business Class is intended for adult professionals. The Service is not for users under 18. We do not knowingly collect personal information from minors. If you believe a minor has registered an account, contact support@auvia.business and we will remove the account.
11. Changes to This Policy
We may update this Privacy Policy as the Business Class product evolves. Material changes will be notified via in-app message, email, or push notification. Continued use of the Service after changes constitutes acceptance.