Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the AUVIA rider app, the AUVIA Captain app, the AUVIA Fleet portal, or any related web services at auvia.business (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

These Terms form a legally binding agreement between you and AUVIA · DLIVRI (“AUVIA”, “we”, “our”, or “us”). We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the revised Terms.

2. What AUVIA Is

AUVIA is a Business Class commute platform. We connect professionals in Greater Accra and close environs with reserved-seat, air-conditioned executive shuttles, business coaches, and highway coaches operating on fixed corridor schedules (for example: Kasoa → Airport City, Tema → Ridge, Adenta → Ministries).

AUVIA is a technology intermediary. We are not a transport company and we do not operate vehicles directly. Buses and captains on the network are provided by independent fleet operators and independent captain-contractors. AUVIA is not responsible for the driving conduct of captains, nor does it employ them.

The Service is a booking and scheduling platform. It is not an on-demand ride-hailing service. Seats are booked in advance on fixed corridor runs.

3. Eligibility

• You must be at least 18 years old to hold an AUVIA account.
• You must provide a valid Ghanaian phone number to register.
• You may not use the Service if you have previously been banned or suspended.
• All information you provide during signup and booking must be accurate and current.

4. Accounts and Security

You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. Notify us at support@auvia.business if you suspect unauthorised use.

We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or abuse the platform.

5. Bookings, Seats, and Cancellations

AUVIA Business Class operates on reserved seats for scheduled corridor departures. When you book, you are reserving a specific seat on a specific run.

• Bookings are confirmed once payment is received and a seat is allocated.
• Cancellations more than a stated cutoff before departure (shown at booking) receive a full refund of the seat fare.
• Cancellations after the cutoff, or no-shows at the pickup station, are non-refundable except at AUVIA's discretion.
• Repeated no-shows may result in booking restrictions or account suspension.
• AUVIA may reschedule or cancel a corridor run due to safety, weather, road conditions, or operational reasons. In those cases you receive a full refund or a free seat swap on the next run.

6. Fares and Payments

Business Class fares are published per corridor and per seat class. Fares are visible before you confirm any booking. Because runs are on fixed schedules, AUVIA does not use surge pricing on scheduled corridors.

• Payments are processed by Paystack via Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo) or card.
• All fares are shown in Ghanaian Cedis (GHS).
• Platform and processing fees are included in the displayed fare.
• Refunds for disputed transactions are reviewed on a case-by-case basis by our support team.
• On-demand rides and deliveries (not scheduled corridors) may include a busy-area fee when demand near your pickup is much higher than the number of available drivers. The fee is capped, shown separately before you confirm, held for the few minutes you need to book, and paid in full to your driver or courier. Scheduled bookings never carry it.

7. Conduct on Board

AUVIA runs a Business Class service. You agree not to:

• Transport illegal goods, contraband, or controlled substances on any AUVIA vehicle
• Harass, threaten, or abuse captains, station staff, or other passengers
• Consume alcohol on board or board while intoxicated to the point of disruption
• Provide false booking information or impersonate another person
• Damage or tamper with vehicles, seats, cabin equipment, or safety devices
• Attempt to bypass the platform for cash-side deals with captains
• Manipulate fares, ratings, or the seat-allocation system
• Violate any applicable Ghanaian law, including the Road Traffic Act (Act 683)

Violations may result in immediate cancellation of active bookings, account suspension, and where applicable, referral to law enforcement.

8. Safety

Your safety is central to Business Class service. The AUVIA rider app includes an in-trip Emergency SOS feature that alerts our safety team and your emergency contacts while a booking is active. Use it only in genuine emergencies. In life-threatening situations, always contact Ghana Police (191) or Emergency Services (999) directly.

AUVIA reserves the right to share booking, trip, and location information with law enforcement in response to safety incidents or lawful requests.

9. Ratings and Feedback

After each run, both passengers and captains may rate each other. Ratings are used to protect the Business Class standard. Consistently low ratings — for either side — can result in account suspension. Ratings must reflect a genuine experience; submitting false ratings violates these Terms.

10. Corporate Accounts and Charter Bookings

Companies may enter separate agreements with AUVIA to charter dedicated corridor runs or open corporate accounts covering their employees' Business Class commute. Such agreements are governed by the terms of the corporate contract in addition to these Terms. Inquiries: info@auvia.business.

11. Limitation of Liability

To the maximum extent permitted by Ghanaian law:

• AUVIA is not liable for accidents, injuries, or losses arising from the transportation service itself, which is provided by independent captains and fleet operators.
• Captains and fleet operators are responsible for maintaining valid commercial insurance, roadworthy certificates, and appropriate DVLA licences for passenger buses.
• AUVIA's total liability to you for any claim arising under these Terms shall not exceed the amount you paid for the booking giving rise to the claim.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, including missed meetings, missed flights, or business losses due to delays.

12. Intellectual Property

The AUVIA name, the DLIVRI mark, Business Class positioning, logos, corridor branding, and platform software are owned by or licensed to AUVIA · DLIVRI. You may not reproduce, distribute, or create derivative works from AUVIA content without written permission.

13. Termination

Either party may terminate this agreement at any time. You may close your account by contacting support@auvia.business. We may suspend or terminate your access without notice if you violate these Terms or engage in conduct harmful to captains, other passengers, or the platform.

14. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Ghana. Any dispute shall be subject to the exclusive jurisdiction of the courts of Ghana.

Before initiating legal proceedings, you agree to attempt informal resolution by contacting us at support@auvia.business.

15. Contact

General support: support@auvia.business
Corporate & business: info@auvia.business
Fleet operators: fleet@auvia.business