Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the Dlivri application ("App") or any related web services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Dlivri ("we", "our", or "us"). We reserve the right to update these Terms at any time. Continued use of the Service after changes constitutes your acceptance of the revised Terms.

2. Description of Service

Dlivri is a technology platform that connects passengers with independent transportation providers ("Drivers") for on-demand rides and scheduled bus route bookings. Dlivri is a technology intermediary only — we are not a transport company and we do not provide transportation services directly.

Drivers on the Dlivri platform are independent contractors, not employees, agents, or partners of Dlivri. Dlivri does not guarantee the availability of transportation at any given time or location.

3. Eligibility

• You must be at least 18 years of age to use the Service.
• You must provide a valid Ghanaian phone number to create an account.
• You may not use the Service if you have been previously banned or suspended from Dlivri.
• By using the Service, you represent that all information you provide is accurate and complete.

4. Accounts and Security

You are responsible for maintaining the confidentiality of your account. You are responsible for all activity that occurs under your account. Notify us immediately at support@dlivri.app if you suspect unauthorised use of your account.

We reserve the right to terminate accounts that violate these Terms, engage in fraudulent activity, or are associated with abuse of the platform.

5. Booking and Cancellation

When you request a ride, you are making an offer to a Driver to provide transportation services at the fare displayed. The booking is confirmed when a Driver accepts your request.

• You may cancel a booking before the Driver has been assigned at no charge.
• Cancellations after Driver assignment may incur a cancellation fee.
• Repeated cancellations after Driver arrival may result in account suspension.
• For bus route bookings, seats are allocated upon booking. Cancellation policies for specific routes are displayed at the time of booking.

6. Fares and Payments

Fares are calculated based on distance, time, vehicle type, and prevailing demand. The estimated fare is displayed before you confirm a booking. Final fares may differ from estimates due to actual route taken, traffic, or waiting time.

• Payments are processed via Paystack using Mobile Money (MTN, Vodafone, AirtelTigo) or cash.
• All fares are denominated in Ghanaian Cedis (GHS).
• Platform fees are included in the displayed fare.
• Surge pricing may apply during periods of high demand and will be clearly indicated before booking.
• Refunds for disputed transactions are handled on a case-by-case basis by our support team.

7. Conduct and Prohibited Uses

You agree not to use the Service to:

• Transport illegal goods, contraband, or controlled substances
• Engage in harassment, abuse, or threatening behaviour toward Drivers or other users
• Provide false information or impersonate another person
• Damage or tamper with a Driver's vehicle
• Use the platform for purposes other than legitimate personal transportation
• Attempt to manipulate fares, ratings, or the matching algorithm
• Violate any applicable law, including the Ghana Road Traffic Act (Act 683)

Violation of these rules may result in immediate account suspension and, where applicable, referral to law enforcement.

8. Safety

Your safety is our priority. The App includes an Emergency SOS feature that allows you to alert our safety team during an active trip. This feature should only be used in genuine emergencies. In life-threatening situations, always contact Ghana Police (191) or Emergency Services (999) directly.

Dlivri reserves the right to share trip information with law enforcement in response to safety incidents or legal requests.

9. Ratings and Feedback

After each trip, both riders and drivers are invited to rate each other. Ratings are used to maintain service quality. Persistently low ratings may result in account suspension. Ratings must be genuine and reflect your actual experience — submitting false ratings is a violation of these Terms.

10. Limitation of Liability

To the maximum extent permitted by Ghanaian law:

• Dlivri is not liable for accidents, injuries, or losses arising from transportation services provided by independent Drivers.
• Drivers are responsible for maintaining valid vehicle insurance, roadworthiness certificates, and driver's licences as required by the Ghana Road Traffic Act.
• Dlivri's total liability to you for any claim arising under these Terms shall not exceed the amount you paid for the trip giving rise to the claim.
• We are not liable for indirect, incidental, special, consequential, or punitive damages.

11. Intellectual Property

All content, trademarks, logos, and intellectual property on the Dlivri platform are owned by or licensed to Dlivri. You may not reproduce, distribute, or create derivative works from any Dlivri content without our express written permission.

12. Termination

Either party may terminate this agreement at any time. You may close your account by contacting support@dlivri.app. We may suspend or terminate your access without notice if you violate these Terms or engage in conduct harmful to other users or the platform.

13. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Ghana. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ghana.

Before initiating legal proceedings, you agree to attempt to resolve disputes informally by contacting us at support@dlivri.app.

14. Contact Us

For questions about these Terms:

Email: support@dlivri.app
Privacy: privacy@dlivri.app